Return & Refund Policy


Thanks for shopping with Citydog Pet Supplies. If you are not entirely satisfied with your purchase, we're here to help. In the first instance please contact to discuss any issues.



You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Citydog Pet Supplies, 14 William Drive, Hamilton ML3 7RJ

Tel: 07824696710

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